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FAQ – glasses

Payment

How to pay????

We accept both credit/debit card and Paypal payments.

All transactions are encrypted for your safety.

Seamless credit/debit card payment secured by GlobalCollect

We accept VISA, MasterCard, Visa Electron, JCB, Discover and Diners Club.

GlobalCollect is the most knowledgeable global Payment Service Provider in the world, which processes international eCommerce payments for more than 600 of the world’s most recognized eCommerce brands from various industries.

GlobalCollect enables OASAP to efficiently and securely accept payments from our customers. Its robust and redundant systems guarantee our customers high availability and reliability.

Local payment methods are hopefully available soon, including all major credit cards, debit cards and alternative payment methods, giving unparalleled coverage throughout all global regions.

Paypal payment

Paypal is a truly global payments platform that helps customers send money without sharing financial information and with the flexibility to pay using their PayPal account balances, bank accounts, PayPal Credit and credit cards.

Paypal has created an open and secure payments ecosystem people and businesses choose to securely transact with each other online, allowing customers to get paid in more than 100 currencies.

Shipping and Tracking

Free Shipping Cost?

Free shipping worldwide with any order over 100 euro!

No minimum purchase required.
The shipping is completely free, regardless of the weight and size of your package.

Express shipping will cost you an extra $15.95. ?

We will refund the $15.95 express shipping fee if express shipping is not available to your country.
Due to uncontrollable factors (taxes, traffic), we do not arrange express shipping to some countries (e.g. Croatia, Brazil) under normal cases. $15.95 express shipping fee is not available for refund if customer requests a return or exchange.

Shipping Time?

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Country Delivery Time
Traceable normal express
UK, USA, Australia, Canada YES 5-15
working days
3-6
working days
Belgium, Luxembourg, Netherlands, Germany, Spain, France, Finland, Iceland, Switzerland, The Czech Republic, Cyprus, Greece, Portugal, Italy YES 10-20
working days
3-6
working days
Malta, Turkey, Bulgaria, Norway, Denmark, Sweden, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Russia, Latvia, Lithuania, Estonia YES 10-25
working days
3-7
working days
Saudi Arabia, United Arab Emirates, Jordan,
Qatar, Kuwait, Lebanon, Oman, Bahrain
YES 10-25
working days
3-7
working days
Other Countries YES 15-25
working days
Shipping Address?

1. Please make sure your shipping address is correct before you place an order. Customer will bear all costs due to incorrect addresses.
2. We do not ship to Africa areas except Egypt and South Africa.
3. We do not accept PO Box address, BFPO address (UK) or APO/FPO address.

Unsuccessful Delivery?

1. Cancellation
Please inform us as soon as possible if you want to cancel your order.
If the order is already shipped, please sign the parcel and refer to our return policy. We won’t take any responsibility if customers refuse to sign the parcel.

2. Unsuccessful delivery
Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):

① Incorrect address.
② Shipping company couldn’t get in touch with the recipient, or the recipient was not at the delivery address.
③ Awaiting collection as requested by recipient, but the recipient didn’t show up.
④ The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

Customer is responsible for the shipping fee (10% of the parcel’s value, $40 the maximum) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery.

Customs?

1. All countries may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country.
2. We’re doing everything we can to help customers avoid the tax, and normally there wouldn’t be any.
3. Please email us as soon as possible if the customs contact you.
4. If by any chance you pay the taxes, we would like to refund corresponding credits to your OASAP account as compensation.
5. OASAP is not responsible for the loss resulting from non-payment of customs or any delays caused by destination customs clearance process.

Don’t hesitate to visit our Livechat or email us at glasses@terradotitti.com.com if you have any questions.

Returns and Exchanges

Return Policy?

If for any reason you decide the items you received are not right for you, they can certainly be returned for a full refund or exchange.

Return Policy

1. Items must be returned within 45 days of receipt.
2. Items must be unworn, unwashed, with all tags attached.
3. Please contact us with the completed Return Form before you return.

Return Form?

Click here to download the Return & Exchange Form.

Shipping Fee?

We are not responsible for the returning shipping fee under following circumstances:

Size doesn’t fit.
Customer simply doesn’t like the item.

Returned Package?

1. Please don’t return directly to the address on the received package.

2. Please send back the package with normal shipping, not express shipping.
We suggest all returns be sent with a traceable carrier.

 

3. Kindly attach the Return & Exchange Form inside the package.

Refunds?

1. Please allow 2-4 business days for the processing of the returns/exchanges.

2. Refunds will in most cases be issued to the same credit card or Paypal account used for the original purchase.
Please allow up to 15 business days for the credit to appear on your credit card statement (Paypal refunds will be transferred immediately).

3. Shopping points will not be refunded for free orders or giveaways.

Privacy Policy

–  We’ve instituted policies intended to ensure that your personal information is handled safely and responsibly. We have posted this privacy policy to let you know what kind of information we collect, how it is handled, what choices you have regarding our use of your information and how you may access some of the data you provide to us.

  • The Information We Collect

–  Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, promotion, or survey. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. The security of your information is very important to us; we do not give or sell any user information to any third party. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

  • Marketing opt-in and opt-out provision

– When you register, you will be given the option to opt-in to subscribe to our regular update service. We will send you email alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions.At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that subscription. Simply follow the indications in the email.

  • The Use of Information

– We may use your information for a variety of purposes to:
Enhance your online shopping experience and serve you better. For example, we may use it to recognize you and welcome you to the site.
Better direct our marketing and promotional communications. We may use information to determine the types of merchandise and events you may be interested in resulting in sending you offer for discounts or promotions, highlighting new arrivals or site features.
Maintaining your trust and confidence is a high priority. If you have any concerns about privacy that have not been answered in this policy, please contact us.

CONTACTING US

If you have concerns about this Privacy Policy or our privacy practices in general, contact us at:

Address:

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